Why are My attachments are showing Virus Free AVG.com link

Hello Lyn,
I am sorry to hear that. Please send us the screenshot( http://avgclick.me/getscreenshot ) of the error message you receive when you access email attachments, so I can check the same and assist you further.

recently my attachments in my email are showing as Virus Free AVG.com link.   I did not request this initially and do not really want it.   I accessed the link, downloaded the file, ran the file but it would only go to 39% and threw up an error message.   I have been advised I should have an icon on my laptop desktop but there is none.

I can now not access any email attachments at all
Hello Lyn,
I am sorry to hear that. Please send us the screenshot( http://avgclick.me/getscreenshot ) of the error message you receive when you access email attachments, so I can check the same and assist you further.
Hello Lyn,

I can understand your concern. I have sent you an email, please reply to that email with the necessary screenshot, so I can check the same and assist further.
When I try to access the /get screenshot I receive an error message
Have re downloaded, resaved the file, ran the file, still sitting at 39% and not throwing up an error message
Am trying to insert an image of a Word doc showing the error received when trying to install
but this doesn't seem to be working either as it only wants jpeg or similar.  
The error message reads
C:\Programme Files (x86)\AVG\Framework\Common\avguix.exe
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxtrace.exe tool for more detail.

This is meaningless to me, as I am not a techy person !
Hope you can help me through this
Thanks