Why are you deducting money from my account without my consent

AVG Subscription
3

Hi Cheryl,

This isn't the experience we want you to have. We acknowledge your refund request. 
Initially, we'd like to clarify that we do send pre-billing notification prior renewal. You can be rest assured that there would be no unauthorized charge from our end. 
However, upon checking our records, we see that you've reached our live support through chat & they've already initiated the refund process.
If you still require assistance regarding this, feel free to write back to us.

1

Hi. Can you refund the amount you've deducted without my consent. This is illegal what you're doing.

2

Hi Cheryl,

This isn't the experience we want you to have. We acknowledge your refund request. 
Initially, we'd like to clarify that we do send pre-billing notification prior renewal. You can be rest assured that there would be no unauthorized charge from our end. 
However, upon checking our records, we see that you've reached our live support through chat & they've already initiated the refund process.
If you still require assistance regarding this, feel free to write back to us.