Why as AVG Internet Security stopped scanning emails

AVG Protection
3

Hello Kenneth,
We regret for the inconvenience caused. We would request you to follow the below simple steps to configure your email settings http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails . Once you have configured your email settings please try to check with your incoming and outgoing emails. If the issue is still persist please get back with us we are here to help you. Thank you.

1

Suddenly AVG Internet Security as started coming up with an error message that it cannot scan emails because it cannot identify the contents.  Nothing has changed on my PC, all settings are exactly the the same, my proxy (MPN) as not changed. I have looked at the FAQ about encrypted emails, but it is beyond my capabilities.

2

Hello Kenneth,
We regret for the inconvenience caused. We would request you to follow the below simple steps to configure your email settings http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails . Once you have configured your email settings please try to check with your incoming and outgoing emails. If the issue is still persist please get back with us we are here to help you. Thank you.