Hi Jennifer,
We're glad to help you with this. Upon checking our records, we see that you've reached us earlier in 2015 with the same request.
If you've reported this recently, help us with the case # (if any). If not, please ignore this.
Regarding the notification emails, we see that you're receiving them in English. As we're uncertain about the exact email to which you refer, would you be so kind to forward the email that you've received in German?
An email has been sent to you, in order to forward the email.
My renewal is in German this section in English. Have previously requested but obviously ignored.
Hi Jennifer,
We're glad to help you with this. Upon checking our records, we see that you've reached us earlier in 2015 with the same request.
If you've reported this recently, help us with the case # (if any). If not, please ignore this.
Regarding the notification emails, we see that you're receiving them in English. As we're uncertain about the exact email to which you refer, would you be so kind to forward the email that you've received in German?
An email has been sent to you, in order to forward the email.