Why cant i access my word documents or cloud

AVG Protection
3

Hello Sandra.
We'd be glad to look into this.
If I may ask, how did you narrow down this issue to AVG?
We'd request you to temporarily disable AVG protection and verify if the issue is resolved.
Click this link for instructions to disable AVG protection temporarily.

1

I installed AVG yesterday and today I can not access any word documents or gain access to my cloud account. Why is this

2

Hello Sandra.
We'd be glad to look into this.
If I may ask, how did you narrow down this issue to AVG?
We'd request you to temporarily disable AVG protection and verify if the issue is resolved.
Click this link for instructions to disable AVG protection temporarily.