Why cant I find anything relating to a charge

AVG Subscription
3

Hi Steven,

We will certainly check this for you.

We are unable to locate the charge on this email account, I have sent an email for you to provide us few additional information to locate this charge and to help you further.

Please revert to that email with the necessary information to locate this charge.

1

Hi, 

I was charged £34.99 for DRI* AVG Technologies from a Digital River US. I did not authorize this transaction. I show no current activity from my avg account.

2

Hi Steven,

We will certainly check this for you.

We are unable to locate the charge on this email account, I have sent an email for you to provide us few additional information to locate this charge and to help you further.

Please revert to that email with the necessary information to locate this charge.