Beverly,
We request you to uninstall and reinstall AVG Ultimate and check if the issue gets resolved.
Note: Run AVG Clear tool to uninstall AVG products.
Let us know if you need further assistance.
I have installed AVG Ultimate on my Windows 10 tablet but I can't get any response from the program. If I click the Icon It just shows my start up page, It's also not listed in the programs folder. If I try to remove the AVG folder to start again it says I don't have permission. I'm not a computer buff so simple words explanations please.