Why charge me without consent

Hello Elly,

We're sorry that you feel this way. We acknowledge your refund request.
We do not find any active subscription registered to the email address that you have used to contact us here.
We can assure you that we won't charge any unauthorized payment. 
We've sent an email requesting more details to locate your order.
Please check and revert to us.
Thank you.

This is NOT the way to do business. I have trust issue now with your brand.
I was deduct IDR 500,000 in my CC without my permission. Kindly refund this as i am not agreeing to use that service.

BIG disappointment.

Hello Elly,

We're sorry that you feel this way. We acknowledge your refund request.
We do not find any active subscription registered to the email address that you have used to contact us here.
We can assure you that we won't charge any unauthorized payment. 
We've sent an email requesting more details to locate your order.
Please check and revert to us.
Thank you.