Why does AVG continue to block MyPC Backup when I have placed it in my exceptions?

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6

Catherine, if AVG still hasn't resolved this problem, and you still wish to run both AVG and MyPC Backup, then I can only suggest that you deselect the setting "Report potentially unwanted programs and spyware threats" highlighted in the screenshot below. The screenshot is from Whole Computer Scan settings, but it might also be necessary to deselect the same setting for Computer Protection (Resident Shield). (If you had an actual unwanted program such as adware, AVG would probably be ineffective anyway, and their Guru would tell you to google somewhere else for removal guides.) After changing settings, restore MyPC Backup files from the virus vault.
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AVG Swami

5

Hi Catherine,

Please provide us with screenshot of your exeption and detection of PC Backup software.

Thanks

1

All Users
In connection with MyPC Backup AVG have now produced this article (https://support.avg.com/SupportArticleView?urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program).
AVG Guru

4

Hi Catherine,

Please provide us with screenshot of your exeption and detection of PC Backup software.

Thanks

3

One more thought: Did you install MyPC Backup because Windows restore doesn't seem to work anymore? If that is the reason, would I be correct in guessing that you are using AVG's incredibly bad PC TuneUp program? Here's a typical case:
http://support.avg.com/answers?id=906b0000000D46HAAS
AVG Swami

2

Oh, I would also suggest installing Malwarebytes Free, but be sure to deselect the free trial of Malwarebytes Premium. It is much better against PUPs than AVG is.
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AVG Swami