Why does AVG keep asking me toupgrade when I have already paid £79.99

AVG Protection
3

Hi Alan,

You've reached the AVG community support forum.
We apologize for the inconvenience. We'll look into this and help you.
Upon checking, we couldn't locate any active AVG subscriptions under the email address you've used to contact us here.
It's possible that your subscription is registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

1

Why isn't my subscription showing

2

Hi Alan,

You've reached the AVG community support forum.
We apologize for the inconvenience. We'll look into this and help you.
Upon checking, we couldn't locate any active AVG subscriptions under the email address you've used to contact us here.
It's possible that your subscription is registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.