Why does AVG not recognise me as a customer, my account apparently does not exist, though have been using AVG for 2 years

Robin, Have a look @ this article (http://support.avg.com/SupportArticleView?q=myaccount&urlname=Create-AVG-MyAccount) & also see this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-MyAccount).
AVG Guru

Robin, Have a look @ this article (http://support.avg.com/SupportArticleView?q=myaccount&urlname=Create-AVG-MyAccount) & also see this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-MyAccount).
AVG Guru

Hi Robin,

I'm checking in whether you've resolved the situation by following Alan's recommendations.

Please let me know if any further assistance is needed.

Thanks,

Jan