Why does AVG suppress the MyPCBackup software? It seems to confuse it with some malware, rather than a paid-for back-up service

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9

All Users
In connection with MyPC Backup AVG have now produced this article (https://support.avg.com/SupportArticleView?urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program).
AVG Guru

3

Graham, False detection… Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-report-a-false-incorrect-detection). Also have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning).
AVG Guru

8

Graham, did you get this resolved? I have the same problem and MyPCBackup app keeps on getting deleted.

Alan, is there a way to create an exception for a registry key? I made an exception for where the folder in Program Files (x86)/MyPCBackup - so it kept all the files, but AVG still removed the program so it wouldn't work - how can I fix it locally? Thanks.

What's frustrating is that this didn't happen until recently. I had MyPCBackup and AVG for 3 years or so now and only this year it became an issue.

7

Thanks, Alan.  I have sent off the file as an example of false detection.  Graham.

1

AVG has started deleting the MyPCBackup software from my W7 PC.  It seems to be confusing it with some malware, and will not let me over-ride the decision.  I pay for the back-up, so will be removing AVG if there is not a solution!
Thanks.

4

All Users
In connection with MyPC Backup AVG have now produced this article (https://support.avg.com/SupportArticleView?urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program).
AVG Guru

10

Hi all,
Unfortunately detection is correct.
​@Peter did you restore files after exception was made?
Thanks

6

Hi all,
Unfortunately detection is correct.
​@Peter did you restore files after exception was made?
Thanks

5

Thanks, Alan.  I have sent off the file as an example of false detection.  Graham.

2

Graham, did you get this resolved? I have the same problem and MyPCBackup app keeps on getting deleted.

Alan, is there a way to create an exception for a registry key? I made an exception for where the folder in Program Files (x86)/MyPCBackup - so it kept all the files, but AVG still removed the program so it wouldn't work - how can I fix it locally? Thanks.

What's frustrating is that this didn't happen until recently. I had MyPCBackup and AVG for 3 years or so now and only this year it became an issue.