Why does my computer freeze every time I run a Whole Computer Scan?

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5

Thomas, In order to analyze your issue please provide AVG experts with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).

6

Each time I tried to run the diagnostic it never finishes.  It has been running this time for over three hours.  All is says is "Work in Progress,"  Should it take that long?

1

Every time since mid April every time I try to run a Whole Computer Scan my computer will freeze up when the scan reaches 19%.  The only way to recover is to shut the computer down and restart.  Could thin be a virus preventing AVG from scanning.  When it does freeze up it says two threats have been detected.

4

Hi Thomas,

No, it should'nt.
Please try provide us with GMER (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) and MSinfo output (http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=144057).

Thanks

3

Thomas, In order to analyze your issue please provide AVG experts with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).

2

Each time I tried to run the diagnostic it never finishes.  It has been running this time for over three hours.  All is says is "Work in Progress,"  Should it take that long?