Why does my Hacking protection keep turning off?

AVG Protection
3

Hello Marylee.
We are sorry to hear that your technical chat session was disconnected.
Upon checking your contact history, we could see that you connected with us in a new chat session.
You decided to wait for your family member to help you with troubleshooting the issue, and our technician has sent an email containing steps to get connected with our remote assistance team.
You can start the remote connection at your convenience with the help of your family member. Our remote technician would be glad to help you resolve the issues.

1

I was chatting with Jai but got disconnected about my hacking part that protects passwords from browsers

2

Hello Marylee.
We are sorry to hear that your technical chat session was disconnected.
Upon checking your contact history, we could see that you connected with us in a new chat session.
You decided to wait for your family member to help you with troubleshooting the issue, and our technician has sent an email containing steps to get connected with our remote assistance team.
You can start the remote connection at your convenience with the help of your family member. Our remote technician would be glad to help you resolve the issues.