Why does my upgrade keep saying money faled

Hello George,

I understand this must be upsetting.
I request you to contact our (sales support), to get the explanation for the payment issue and also help you with the purchase.
Thank you.

every I try to ungrade on avg pay all get is failed I try going upgrade on paypal and with my bank detailed it will not go through.is there a problem with page as other goods I bought with my card go through with no trouble. thank you  mr g barnard

Hello George,

I understand this must be upsetting.
I request you to contact our (sales support), to get the explanation for the payment issue and also help you with the purchase.
Thank you.