Actually my case is about my system locking up for 30+ minutes EVERY time AVG updates the application. So about 4 times this year so far. Only an uninstall and reinstall resolves the problem until the next application update happens. And yes, I tried AVG Clear. And yes, this is a paid version of Internet Security. And yes, it's been a week of no response except from Lawrence who demanded I comply with running a script on my system without knowing what the script captures. If you need data, tell me an I will collect it. Your company should understand what security is all about… but just another reason to have more bitter feelings on the lack of a useful response from your company. So I wait… If this is the highest priority timeline, you should feel ashamed too…
Over two weeks to get finally get a response? Please let your team that 'carefully monitors the quailty of out products and service' that this is an utter failure on both instances for a paid subscription.
Actually my case is about my system locking up for 30+ minutes EVERY time AVG updates the application. So about 4 times this year so far. Only an uninstall and reinstall resolves the problem until the next application update happens. And yes, I tried AVG Clear. And yes, this is a paid version of Internet Security. And yes, it's been a week of no response except from Lawrence who demanded I comply with running a script on my system without knowing what the script captures. If you need data, tell me an I will collect it. Your company should understand what security is all about… but just another reason to have more bitter feelings on the lack of a useful response from your company. So I wait… If this is the highest priority timeline, you should feel ashamed too…
Hello,
We are sorry if you feel like that. On checking our record, Your case about system bootup issue was already escalated to higher level team. We have assigned your request in highest priority. They will get back to you soon through email.
We really appreciate your patience.
If they end up not ever helping other than 'uninstall/reinstall' what's the point? What a waste of potentially good resources, and ends with just more bitter feelings towards the company…
Hello,
We are sorry if you feel like that. On checking our record, Your case about system bootup issue was already escalated to higher level team. We have assigned your request in highest priority. They will get back to you soon through email.
We really appreciate your patience.
Over two weeks to get finally get a response? Please let your team that 'carefully monitors the quailty of out products and service' that this is an utter failure on both instances for a paid subscription.