Why has a Visa payment been taken without permission for products not received or requested?

Hi William,

We acknowledge your refund request.
We do not find any active subscription registered to the email address that you have used to contact us here.
We've sent an email requesting more details to locate your order.
Please check and revert to us.
Thank you.

An amount of $49.99 has been drawn on my Visa card without any description or shown result. I have removed AGV and all associated products from my computer ages ago. Please refund ASAP, I have no financial capability as it is, please help!

Hi William,

We acknowledge your refund request.
We do not find any active subscription registered to the email address that you have used to contact us here.
We've sent an email requesting more details to locate your order.
Please check and revert to us.
Thank you.