Why has AVG failed to protect me?

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5

Hi Ken,
Unfortunately no security solution can provide with 100% detection rate.
If you have access to any suspicious files, we would like to kindly ask you to provide us with them as described here (http://http://kb.avg.com/articles/en_US/How_to/How-to-report-a-false-incorrect-detection/).
Thanks

4

Too late now - problem solved at great expense due to AVG failure!  AVG should specifiy it's limitations before users get attacked by something outside of its capabilities.  I foolishly believed its excessive  promotional claims for protection.

1

I have AVG pro installed (fully up-to-date) and I run a scan regularly.  I also run Spybot S&D as a secondary security measure.   In spite of that, my PC was hijacked by a browser highjacker and AVG failed me!  I'm bitterly disappointed and will be reconsidering what to use in future when renewal time arrives.

Cost me a lot of time and money to get the machine cleaned up, BTW.

2

Hi Ken,
Unfortunately no security solution can provide with 100% detection rate.
If you have access to any suspicious files, we would like to kindly ask you to provide us with them as described here (http://http://kb.avg.com/articles/en_US/How_to/How-to-report-a-false-incorrect-detection/).
Thanks

3

Too late now - problem solved at great expense due to AVG failure!  AVG should specifiy it's limitations before users get attacked by something outside of its capabilities.  I foolishly believed its excessive  promotional claims for protection.