Why have I been charged twice?

AVG Subscription
3

Hi Gillian,

We're happy to help.
Your subscription detail is listed below,
AVG TuneUp (Multi-Device) (10 devices), valid until August 22, 2022(GBP 59.99).
We don't find another recent £49.99 charge under your account. 
We have sent an email requesting more details to find another AVG subscription.
Please check and revert to us.

1

I have been charged twice 9th August 2021 £49.99 then 17th August 2021 £59.99.  I can find no record on AVG accounts of having two accounts.

2

Hi Gillian,

We're happy to help.
Your subscription detail is listed below,
AVG TuneUp (Multi-Device) (10 devices), valid until August 22, 2022(GBP 59.99).
We don't find another recent £49.99 charge under your account. 
We have sent an email requesting more details to find another AVG subscription.
Please check and revert to us.