Why have you taken £46.99 from my bank account, which has not been authorised

AVG Subscription
3

Hello Sandy,
My apologies for any inconvenience caused. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.

1

Why have you taken £46.99 from my bank, which has not been authorised…   it  is not due yet, also it is not what you have quoted

2

Hello Sandy,
My apologies for any inconvenience caused. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.