Hello Chris,
We are sorry for the inconvenience caused. We will check and help you to clarify it. MyAccount only shows subscriptions which are purchased directly from AVG website. If user purchase it from different reseller or site, it will not show under AVG MyAccount. Could you please share the screenshot of the page which asking you to buy the subscription? So, we can check and help you further with it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
i just bought a key for avg internet security from a other site than avg original site. but the key fit and when i open avg internet security it says that : expires : March 9 , 2026(1092 days left. actibe on 1 device and the subscription number. but when i try scan and then try resolve the problems that find, it no allow me and say: buy the product. why???
Hello Chris,
We are sorry for the inconvenience caused. We will check and help you to clarify it. MyAccount only shows subscriptions which are purchased directly from AVG website. If user purchase it from different reseller or site, it will not show under AVG MyAccount. Could you please share the screenshot of the page which asking you to buy the subscription? So, we can check and help you further with it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.