Why I can't use avgvpn in htc+12

AVG VPN
4

Hi Chiuhang,

We'd be glad to clarify this for you.
It seems the problem is with your device.
Please reboot your device once and make sure you have battery back up. Try to switch ON and check the status. If you continue to face the same issue, contact your device manufacturer to get further assistance.

1

Hi :
I got a problem again . I just change my phone from Sony to htc.After set up and going to switch on/off but I can't switch on .how can I do ?

2

Hi Chiuhang,

We'd be glad to clarify this for you.
It seems the problem is with your device.
Please reboot your device once and make sure you have battery back up. Try to switch ON and check the status. If you continue to face the same issue, contact your device manufacturer to get further assistance.

3

Hi, Chiuhang.
We're here to help. We'd request to reset AVG Secure VPN app and check if the issue is resolved.

Navigate to the location mentioned below.

Device Menu -> Settings -> Apps/Application Management -> AVG Secure VPN -> Tap on clear cache and clear data -> Force stop the app once.