Why I have I been charged when subscription is not due for renwal until June 14th?

AVG Subscription
3

Hi Mark,

We're glad to help you with this. 
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated refund process.
Also, we see that an email confirming the same has been sent to you. 
However, we also see that you've been suggested to reach our billing team to check the available offers & renew AVG earlier.
If you reconsider, you can chat with them by using this link & resubscribe AVG.
Thank you for your understanding in advance!

1

Why have I already been charged for my subscription for 2020 -21 when the amount is not due for renewal until June 14th.  I have already made it quite clear to AVG that I was not willing to pay £99.00 for this product. If AVG are not willing to negotiate a lower subscription charge for what I consider has being a loyal AVG customer then I wish to cancel my subscription before the renewal date of June 14th!

2

Hi Mark,

We're glad to help you with this. 
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated refund process.
Also, we see that an email confirming the same has been sent to you. 
However, we also see that you've been suggested to reach our billing team to check the available offers & renew AVG earlier.
If you reconsider, you can chat with them by using this link & resubscribe AVG.
Thank you for your understanding in advance!