Why I try to active with my new license it just say.. something went wrong

Hello Jan-ulrik,

We are sorry for the inconvenience caused.
We have sent an email for you to share the screenshot of the error and the license that you enter.
Once you have sent it, we will assist further on this matter.
Thank you.
with my new license it just say.. something went wrong , when I enter name and those info and click ok.. over and over

Hello Jan-ulrik,

We are sorry for the inconvenience caused.
We have sent an email for you to share the screenshot of the error and the license that you enter.
Once you have sent it, we will assist further on this matter.
Thank you.