Why if I have ultimate does it not cover me on all devices when I've been a customer from day one

Hello John,
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We are really sorry to know this. We'll certainly check and help you out.
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Dissatisfied customer 

Hello John,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.