After I paid for my AVG TuneUp and clicked Download for Windows, a screen came up "Incompatible" AVG product detected. To install first uninstall your paid copy and you will lose paid features. What now, I paid for nothing?
Hi Ruby,
We will certainly look into this.
This error message occurs when you have installed a different version of AVG PC TuneUp. From your account, I could see that you had AVG PC TuneUp license for 1 PC and TuneUp Unlimited program for unlimited devices. Both are different version. So it could be possible the two AVG TuneUp programs are conflicting each other. Please uninstall the current AVG PC TuneUp from the control panel and install the paid version referring this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance
If you face any difficulties, let me know to proceed further.`