Why is AVG VPN telling me my trial has expired

AVG VPN
10

User Ralph Kitter has posted their own topic (https://support.avg.com/answers?id=9060N0000000XEMQA2).
AVG Guru

9

Hello James,

It seems that there is an issue with the activation of AVG Secure VPN.
Let us get this sorted.
Open AVG Secure VPN window, click on "Logged in" at the top and select "Log out".
Click on "Log in" and enter your AVG my account credentials.
It should get rid off the expiry message on Secure VPN interface.
If the issue persist, reinstall the program and check the status.
For uninstallation, refer this (article).
For installation, refer this (article).
Keep us informed about the status.

1

I am a paid up AVG VPN owner but I cant use it as it says my trial has expired!

This kind of issue is my main, probably only complaint about AVG products.

How do I fix it, in fact why should I have to it should not happen over and over again with various products

6

Hello James,

It seems that there is an issue with the activation of AVG Secure VPN.
Let us get this sorted.
Open AVG Secure VPN window, click on "Logged in" at the top and select "Log out".
Click on "Log in" and enter your AVG my account credentials.
It should get rid off the expiry message on Secure VPN interface.
If the issue persist, reinstall the program and check the status.
For uninstallation, refer this (article).
For installation, refer this (article).
Keep us informed about the status.

2

I have the same problem.

3

Hi Kevin,

I am sorry to hear that. 
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

4

Hi Ralph,

Please contact our technical support team using this link 
Contact AVG Support - AVG Phone Number, and Chat Support for further assistance.

Thanks.

5

User Ralph Kitter has posted their own topic (https://support.avg.com/answers?id=9060N0000000XEMQA2).
AVG Guru

8

ok I have followed this including deleting the files in the avg VPN folder and no change.

At his point i also noticed that my old problem of AVG setting me to the free version had returned, so I have completely uninstalled everything I have deleted  all the folders. Reinstalling that seems to have solved the free avg issue.
Sady even this hasn't solved my VPN problem.

I have been with AVG ever since I had an antivirus  wel over 10 years ago, but in recent years all this trouble is making wonder if staying is sensible, please sort it out

7

James,

I understand this must be upsetting and I apologize for the inconvenience. Due to a synchronization issue, your program is showing as expired. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.