Ross, we appreciate your efforts. Please do not apologize for this.
We aren't able to find VPN subscription on the account that you used for posting in our community.
However, we have sent an email with instruction on how to get connected with our additional support.
Once you get connected, they will be able to resolve this issue.
Thank you.
Hello Ross,
We regret for the inconvenience caused.
Try to repair the product from your control panel and check for the issue again.
Refer this article for repairing the product https://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG
I wrote a message yesterday but did not receive any reply, however, my question is that I have AVG Ultimate on three computers. It is working well on the Desktop but on this laptop, the Tune-up will not load no matter how long you sit there waiting for it and the AVG Secure VPN comes up with a message saying AVG Secure is not responding and to restart the service which i have done numerous times. Can somebody please try to assist. Thank You
I tried your suggestion but it did not work. Should I try to reinstall AVG Ultimate
Hello Ross,
We regret for the inconvenience caused.
Try to repair the product from your control panel and check for the issue again.
Refer this article for repairing the product https://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG