Fran, Have a look @ this article (http://avgclick.me/SupportContacts).
AVG Guru
I have been going around in circles trying to get someone to contact me from AVG. Friday I spoke with someone, whom I had difficulty understanding, for over 1/2 hour. He said that the problem would be sorted remotely, by a technician. Said he would send an email in 5 mins for me to contact that technician… I'm still waiting over 48 hours later!.. I am so fed up with this company. I've had nothing but problems ever since I installed Click1. If someone from AVG reads this will they PLEASE contact me. I've been on my computer for nearly 3 hours trying to do something.
Fran, Have a look @ this article (http://avgclick.me/SupportContacts).
AVG Guru