Why is it so difficult to impossible to get direct AVG help?

David, Have a look @ this article (http://avgclick.me/SupportContacts). Sales / Tech Phone & Chat support are available.
AVG Guru

I have been trying for over 2 hours to get hel;p.  Since buying AVG Protection Pro  I have been invaded by a virus oursurfing.com and want it removed.     VG whebn they fail ?

The AVG program Protection Pro for which I paid good money is due to expire in 15 days - about 21 days after I bought it for 12months.     Why ?

David, Have a look @ this article (http://avgclick.me/SupportContacts). Sales / Tech Phone & Chat support are available.
AVG Guru