Why is. Money taken out my bank account

Hi John,

We are sorry to hear that, unfortunately, upon checking your account with the present email address, we are unable to find any recent transaction made by AVG. We have sent you an email with the instructions to provide us the proof of purchase, please check your mailbox once.

Thank you!

When did I authorise for these payments to be made

Hi John,
Thank you for the details and to get more assistance with this concern please click on the below link to get connected with our sales team.
http://support.avg.com/support_sales_chat
Thank you.

Hi John,

We are sorry to hear that, unfortunately, upon checking your account with the present email address, we are unable to find any recent transaction made by AVG. We have sent you an email with the instructions to provide us the proof of purchase, please check your mailbox once.

Thank you!

on two occassions money was taken out of my credit card account 31/3/2017 for €50.99 and 18/4/2017 for €30.99  reference both times 0152280303 the my email address johnjobrien@outlook .com not this address. looking forward to hearing from you

on two occassions money was taken out of my credit card account 31/3/2017 for €50.99 and 18/4/2017 for €30.99  reference both times 0152280303 the my email address johnjobrien@outlook .com not this address. looking forward to hearing from you