Why is our Identity Protector component not active when we have just upgraded to AVG antivirus, 2015?

Brian & Anne, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=Identity-Protection-is-inactive-and-cannot-be-enabled-in-AVG).
AVG Gurru

Brian & Anne, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=Identity-Protection-is-inactive-and-cannot-be-enabled-in-AVG).
AVG Gurru