Why not see my subscriptions in account

AVG Subscription
10

Hi Karthikeyan,
I already install last version but show expired date with 30 days.  I can use full vision in that time or not?
BR's

11

@ Wolfgang Hertzog
Wolfgang, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

1

Dear All,
I not found my subscriptions in my account it have wording "You don't have any subscriptions."
BR's

9

Wolfgang,
It is indeed disappointing when something we paid for does not work fine. Kindly check your email for the instructions to get in touch with our expert remote support technicians. They will do the required troubleshooting to resolve your issue and if they can not resolve it, they will escalate your case to next level.

7

Hello Karthikeyan,
when screens claiming the product is expired pop up that impacts the functionality. My wife is positively getting nervous every time such things occur.
BR
Wolfgang

6

Hello Thanachai,
We are sorry fo r the inconvenience. We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products. We see from your record that you have active subscription of AVG Internet Security valid till 1/10/2018.
Thank you

8

Hello Karthikeyan,

I definitely connected so this is not my issue and I also used the mail address I am communicating with right now so that is also not the issue. I tried to acticate the extension again and got this message which proves that I used the right email:
"Dieses Produkt wurde bereits mit Ihrem Konto aktiviert. Rufen Sie MyAccount auf, um Ihr Abonnement zu verwalten."
What is the issue is that your server somehow lost all information and tells me that it cannot find any subscription or product. Because of that my installation says it has no license.
BR

5

Hello Wolfgang,
We are sorry to know that. To assist you better, could you please let us know if you have paid or free version of AVG? And also send us the screenshot(http://avgclick.me/getscreenshot) of the AVG pop-up you get.
Thank you

2

Hello Thanachai,
It seems that you have not activated AVG in your computer. You can click on this link for the steps to activate the AVG Program in your computer http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number.
Thank you

3

Hello Karthikeyan,

I am connected. I even tried to disconnect / reconnect and I still have this issue on 2 computers.My wife's computer was a clean install about a month ago and this issue came up only a couple of days ago.
BR

4

Hi Karthikeyan,
I already install last version but show expired date with 30 days.  I can use full vision in that time or not?
BR's