Hi Herbert,
According to your description it might be caused by a hardware malfunction. Please try vacuum PC to prevent overheating issues, etc if it doesn't help Perform A Memory Test (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=85161) and Run A Hard Drive Check (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=85135).
Thanks
Since the computer will no longer boot up, I doubt I can be of further assistance. Too bad you guys, or gals couldn't give me a clue about the file name before. Seems odd you have no idea what the file name would likely be since it is your program.
The hp logo is the first thing I see telling me the computer has finished the boot up routine after I press the power on button, which should be displayed within 2, or 3 minutes. Within less than a half minute I see the Windows 8 screen and can begin using the computer. I downloaded the GMER scan program and followed the instruction page procedure. I got two popup messages saying a system file couldn't be accessed because it was being used by another program, but the scan completed once I clicked on OK to acknowlege the messages. I sent the results and recieved a message the file was successfully uploaded to the server. Now I am currious if the two system files in use during the scan are an issue, or not. At least the computer seems to work fine without burps if it will boot up so I can use it. At the moment I don't shut the computer down, or try to do a restart since either invokes the problem and it is very likely the boot up routine won't finish properly, or in a timely manner. This is going to make my electric bill higher than usual.
I don't suppose you want to give me a clue of what to look for? Maybe you are as clueless as I am about what your program decided the file name would be?
Damn, you are asking for an error message when the computer won't boot up? You new to this sort of thing - computer software trouble shooting? Think about it for a moment, the computer won't boot up, so how in the world is an error message going to display? Maybe you need a good nights sleep first, or not party so late the night before work.
If that isn't what you needed, you will have to give me more details so I can find the file you are asking for. Also note, if I put the computer into Sleep mode, it will probably not come out of it. I suppose that means it goes dead like it does if I command a Restart.
Didn't renew PC Tuneup and my computer started having problems. The computer sometimes won't turn on, even after PC Tuneup was removed. Very obvious there is a problem with PC Tuneup messing with the boot up routine.
If that isn't what you needed, you will have to give me more details so I can find the file you are asking for. Also note, if I put the computer into Sleep mode, it will probably not come out of it. I suppose that means it goes dead like it does if I command a Restart.
Are you serious? I can see how using a vacuum would remove dust and help reduce an over heating issue if the problem occured after the computer had been on for a while, but seriously, the computer is stone cold when it is turned on and fails to boot up in a timely manner, or not at all after more than an hour. Since the computer does work normal once it has booted up that rules out memory or hardware malfunction, or does your crystal ball say otherwise? The hard drive passes all checks and hasn't burped once. Again, the problem is in a delayed boot up procedure that often won't complete and display the hp logo. Why is this so hard to understand? There isn't anyone on staff that has heard of a virus that can cause a slow, or disrupted boot up? You need to think of what can cause a computer to fail to boot up in a timely manner and focus on what the PC Tuneup program does to the process. Otherwise I seriously doubt a fix will be offered anytime soon.
Herbert, Presently re further AVG Community Support expert assistance… They will attend to your latest posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep…
AVG Guru
Hi Herbert,
In order to analyze it please provide us with better description and photo of error message, etc.
Thanks
Hi Herbert,
According to your description it might be caused by a hardware malfunction. Please try vacuum PC to prevent overheating issues, etc if it doesn't help Perform A Memory Test (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=85161) and Run A Hard Drive Check (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=85135).
Thanks
@ Herbert Crow
When you sent the file to the AVG FTP server a file name would have been involved. Zbynek needs the name of the file you've uploaded to the FTP server so they can find it and check provided results.
AVG Guru
Since the computer will no longer boot up, I doubt I can be of further assistance. Too bad you guys, or gals couldn't give me a clue about the file name before. Seems odd you have no idea what the file name would likely be since it is your program.
Since the reply came back as undeliverable, I am pasting it here.
Wondering how to be more clear on the problem with the boot up. OK, I push the power on button and the power light comes on, but the computer gets stuck in a subroutine looking for something and the screen never turns on most of the time. Every once and a blue moon the hp logo shows on the screen in a timely manner, but more often it never shows after more than an hour of waiting, or it takes longer than 4 minutes in the best case. The average boot up time until the hp logo shown on the screen before I activated PC Tuneup was in the two minute range, give or take around 10 seconds. The day after the PC Tuneup program had expired the boot up time extended to four minutes and afterwords grew to either never finishing the process, or took longer than six minutes. The boot up routine is very random and it is impossible to predict how long it will take once I have pressed the power on button.
As I said before, it is more likely the computer won't boot up after the power on button has been pressed. I often have to unplug the computer and wait until the power storage device has discharged and the little green LED has gone out on the back of the computer. That normally takes at least 8 minutes, and sometimes a minute or two longer. Then I can plug the power cord back into the computer and turn it on to see if I get lucky. If I get lucky the computer boots up in a timely manner, but it is hard to predict how long it will take before the hp logo shows on the screen and the boot up routine completes. As you can imagine, this is very frustrating since the computer is still under extended warranty and removing PC Tuneup didn't fix the problem. Neither did a complete refresh of the original Windows 8 software remove the boot up issue.
Until you guys make a fix program that goes back into the PC Tuneup software and repairs whatever was changed with the Windows 8 boot up routine, I will have to go through a number of steps to deactivate the problem in a "work around" process. I have completely removed PC Tune Up, but the boot up delay persists. As far as I can tell, refreshing the Windows 8 software and completeing the updates has done nothing to clear the problem with the boot up sequence.
OK, now let's give another theory an airing. AVG allowed my computer to be infected by a virus that randomly delays the boot up process for whatever time the virus program decides is adequate. Since I still have the full "paid for" AVG Internet and virus protection software package, there must be a weakness a virus is able to get past, but the timing of the problem suggests it was the PC Tune Up software. See why this is more likely? It's all about the timing of when the problem started. The fact the AVG programs are designed to pester the heck out of folks trying to watch a movie, or something else after the AVG software has expired, or is about to expire suggests a very aggressive, bully like attitude by the AVG programmers. It also suggests the programmers aren't sensitive to customer aggravation to constant reminders to renew AVG programs. The slow response to my complaints also suggests AVG has a limited customer assistance network and is a common sign there are more troubles with the business than I am aware of. The experiences I have had doesn't encourage me to continue with any AVG products. I doubt I need to say more, and again, there is no error message displayed when the computer boot up process is completed in a timely manner, nor when it completes after a long delay.
Just to be sure by HP logo you mean during POST (http://en.wikipedia.org/wiki/Power-on_self-test) or it is desktop baground, etc?
Please provide us with GMER scan result (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) to ensure computer isn't infected.
Thanks
Hi Herbert,
Can you please provide me with filename?
Thanks
Hi Herbert,
Usually if computer doesn't boot there is something displayed.
If there is not error message you can describe in more details computer behavior.
Thanks
Damn, you are asking for an error message when the computer won't boot up? You new to this sort of thing - computer software trouble shooting? Think about it for a moment, the computer won't boot up, so how in the world is an error message going to display? Maybe you need a good nights sleep first, or not party so late the night before work.
Herbert Crow quote 'I sent the results and received a message the file was successfully uploaded to the server'…
Herbert, At this stage, with the FTP server, didn't you write down the filename that was involved for future ref?. It may well have related to your email address plus some letters/numbers.
AVG Guru