Why should I pay twice for the same product (AVG Ultimate)?

AVG Subscription
5

Hi Walid,

This should not be happening.

Please follow the steps below and check if that resolves the issue:

  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it activates your recent subscription.
1

Hello everybody, since I'm unable to find an AVG telephone no, in the internet that I can call to get an answer to my following question, I do apologize for desturbing you. I have AVG for almost 10 years and I have just renewed AVG Ultimate, which includes already "AVG Internet Security for Windows" and "AVG PC TuneUp for Windows" (Expiry Date 18 Feb. 2019 payment effected via Paypal). and now my question: Why do I still receive from AVG the MSG "My Internet Security will expire soon, today in 6 days (in AVG dashbord!) Thanks in advance for your clarification !

4

Hi Walid,

I understand, however, the issue might have occurred due to a synchronization error and has been easily resolved by re-logging.

I'm glad to know that the issue has been resolved. Your efforts are much appreciated. Please feel free to contact us for any further assistance with AVG.

2

Hi Walid,

This should not be happening.

Please follow the steps below and check if that resolves the issue:

  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it activates your recent subscription.
3

Hi Akash,
I do thank you very much indeed for your great support! I was very frustrated over the last two weeks as I couldn't solve this issue. It's not about double annual fees, but it is a matter of principal. However, I'm still of the opinion, that the system has to recognise the payment automatically. don't you agree on this? Once again, many thanks and greeting from Munich, Walid