Why the AVG Secure VPN only loading and failed to turn on the VPN?

AVG Protection
3

Hello Deni,

I regret for the inconvenience. Please uninstall and reinstall the AVG Secure VPN from your computer control panel and check if that fix the issue. If you face any difficulties feel free to contact us.

1
I just bought AVG Secure VPN, it's successfully installed but strangely I tried to turn on the VPN many times but it's just loading and did not turn on the VPN. Any advise? Can you refund the software? 
2

Hello Deni,

I regret for the inconvenience. Please uninstall and reinstall the AVG Secure VPN from your computer control panel and check if that fix the issue. If you face any difficulties feel free to contact us.