Why this install error - this is a retail verson of ultimate on windows 7 professional

AVG Protection
3

Teresa,
We regret to hear about the inconvenience caused. Are you receiving this error code when you try to install your AVG? Please uninstall if you have any conflicting anti virus applications and then try to install AVG.
If the issue persist, please share a screenshot ( http://avgclick.me/getscreenshot ) of the issue to resolve your issue.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

0xE001C042: General error (0xc042)

2

Teresa,
We regret to hear about the inconvenience caused. Are you receiving this error code when you try to install your AVG? Please uninstall if you have any conflicting anti virus applications and then try to install AVG.
If the issue persist, please share a screenshot ( http://avgclick.me/getscreenshot ) of the issue to resolve your issue.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.