Thanks Avinash for confirming two AVGUI.EXE is normal behaviour for AVG. Unlike Kenny I find AVG light on resources .I have only 2GB of RAM running Windows 7, with all shields on. I much prefer AVG to Avast even though I realise they are very similar to each other in components etc. Whilst I was waiting for the official response I checked out some other free antivirus, one was Russian,enough said. One antivirus could only be used on one machine in the home ! A couple of others insist scans can only be run whilst online, WTF ! When everything is taken into consideration I am very happy with AVG.
I also have the same issue on Windows 10 after the last AVG application update - I use AVG Internet Security (paid version), and have two of AVGUI.EXE in task manager etc for all of the time that I'm online.
Hi Michael,
This isn't the expected behavior. We will certainly help you with this.
Could you confirm that there was no virus scan in progress when you checked the CPU usage?
There are chances for this to happen when both old and new version of AVG are present on your computer. To check this, get into C:\ drive and access "Program Filesx86" and "Program Files" folder.
Get into AVG folder and see whether it shows both "AV" and "Antivirus" folder in it. Please let us know version of AVG AntiVirus free program installed on your PC (Open AVG Antivirus free program interface, click on "Menu–>About").
Please keep us updated.
If you cannot bother to do so, each day I will be removing AVG from one my machines, so far I have removed it from two machines and another will be removed today if no answer is given.
AVG/Avast provides poor customer service.
AVG comprises of AVG/Avast/Piriform and in the UK we have a saying that is "Jack of all trades and master of none" I'm beginning to think you belong in that category.
Hi Michael,
This isn't the expected behavior. We will certainly help you with this.
Could you confirm that there was no virus scan in progress when you checked the CPU usage?
There are chances for this to happen when both old and new version of AVG are present on your computer. To check this, get into C:\ drive and access "Program Filesx86" and "Program Files" folder.
Get into AVG folder and see whether it shows both "AV" and "Antivirus" folder in it. Please let us know version of AVG AntiVirus free program installed on your PC (Open AVG Antivirus free program interface, click on "Menu–>About").
Please keep us updated.
After being told AVG offers 24 hour support I am very disappointed that they have not had the decency to reply to my messages. I class this issue serious until proven afterwards. Perhaps they shut at weekends.
I am fortunate on all my machines I have full system images from before the alleged BAD update. I am gradually going to uninstal AVG from most if not all of them , ccleaner as well since they all come from the same "family".
I say again AVG ,give us the decency of an update ! If I lived in the Czech Republic or wherever your HQ is I would bring my computer in and put it on your desk asking for an explanation.
and this isn't just on my windows 10 computer but with my windows 7 computer to both have the update so something happen with Avg update
Hi Michael and Kenny,
Thank you for the update.
Please share the screenshot of two .exe files on your PC with the file path to check further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Click on the link (https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus) to check for the steps to repair AVG.
Keep us posted!
I think AVG should get on to this matter as soon as possible. Prior to the recent program update task manager showed me as having AVG Antivirus but after the update, task manager says I have AVG Internet Security System see picture above.
It is clearly a major fault at AVG and I suggest they sort this matter out as soon as possible. Is it a virus or just someones incompetence ? We need answers !
Is AVG going the same way as CCleaners (Piriforms) disastrous update of a year or so ago ?
Thanks Avinash for confirming two AVGUI.EXE is normal behaviour for AVG. Unlike Kenny I find AVG light on resources .I have only 2GB of RAM running Windows 7, with all shields on. I much prefer AVG to Avast even though I realise they are very similar to each other in components etc. Whilst I was waiting for the official response I checked out some other free antivirus, one was Russian,enough said. One antivirus could only be used on one machine in the home ! A couple of others insist scans can only be run whilst online, WTF ! When everything is taken into consideration I am very happy with AVG.
Michael and Kenny, thank you for sharing the screenshots from your computers.
I have forwarded your query to our next level technicians for help. We'll get back to you once we have an answer.
Appreciate your patience.
ya i was thinking the same , people don't look or they don't come here so that's why there isn't more people talking about it but Thank you Avinash will come back tomorrow and see if there is any updates on this.
Michael, support on this forum is available 24/7.
Could you open task manager, click Processes tab and share a screenshot of it?
Attention of AVG. Its 10.30am (uk time) Saturday morning. Can I have an update regarding the problem Kenny and myself are experiencing ? I have several machines all with AVG "free antivirus" on them but I am at the moment only using one machine where I have already uninstalled AVG and installed a Microsoft product whilst you decide what the problem is. As mentioned I do have AVG on the other machines so can continue to work with you to find a solution.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.