Why was i told after down loading all of the free 30 day AVG programs, was i told that same day that

Hello Sherry,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Thank you for understanding. We look forward to hearing from you soon.

false and misleading advertising!

Hello Sherry,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Thank you for understanding. We look forward to hearing from you soon.
Sherry, Please try to keep whole conversation in one question/thread to speed up resolution. 
AVG Guru