Why will this not shut down avg

Hello Alice,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Thank you for understanding. We look forward to hearing from you soon.
Thank you.

stop  this avg on here so I can see my answers

Hello Alice,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Thank you for understanding. We look forward to hearing from you soon.
Thank you.