Why won't some quarantined files delete?

Mac products
5

Hello Derek,
We regret for the inconvenience caused. Unfortunately due to policy restrictions we couldn't open the link you have provided. Please provided us with the screenshots of the files so that we could analyze the issue for you. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.

1

Hey

Here's the message I see:

Dropbox

Why won't some quarantined files delete? And is this a problem?

Thanks.

2

Hello Derek,
Please be informed that due to our company restriction policy we don't have access to dropbox. Hence we request you to send us the screenshot http://avgclick.me/getscreenshot of the issue you are facing? so that we are happy to assist you better in fixing your issue.
Feel free to contact us for any further assistance. Thank you.

3

Thank you for providing the screenshot Derek.
We have escalated this to our senior level team and awaiting for a suggestion, once we get a reply will post it here.
Your patience is much appreciated.

4

Hi

Here's the screen shot …

User-added image

ok?

Derek