Wi-Fi Scan Failed

Tried to do a Wi-Fi Scan several times and it keeps saying SCAN FAILED! with a sad emoji face. No resolution. Why is this scan failing? Everything else works perfectly. 

Hello Sabrina,
I understand the inconvenience caused to you in regards to AVG scan. Please share the screenshot ( http://avgclick.me/getscreenshot ) of the failed message to assist you further.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Hello Sabrina,
I understand the inconvenience caused to you in regards to AVG scan. Please share the screenshot ( http://avgclick.me/getscreenshot ) of the failed message to assist you further.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.