Hello Dan,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with Wi-Fi as its being interupted after upgrading the package to AVG Ultimate. We will check and help you to resolve it.
Every time you connect to a new network, Enhanced Firewall detects if the network is private or public, and automatically applies the relevant settings below:
Private networks (such as your home or work network) require a lower level of security, and are automatically marked as trusted. Each time you connect to a trusted network, Enhanced Firewall permits all communication within the network and applies a lower level of security to enable better connectivity.
Public networks (such as in a cafe or airport) present a greater security risk, and are automatically marked as untrusted. Each time you connect to an untrusted network, Enhanced Firewall blocks all incoming communication and applies a higher level of security to ensure your privacy and safety.
In case, if your Wi-Fi network not added under trusted list, you might face these kind of issues. So, please follow the steps below to add your network under trusted list :
- Open AVG Internet Security and select the Web & Email tile.
- Click Open above Enhanced Firewall.
- Select the Networks tab.
- Click Show settings next to the relevant network, then choose below option
- I trust this network: The recommended option for a private network. When you select this option, the network is marked as a Trusted network.
Kindly follow the steps and let us know if its help you. We are waiting for your response.
Since I upgraded from the free version of AVG to an annual subscription, my WiFi connection is constantly interrupted. Often I need to reconnect to my WiFi manually, which is beyond frustrating.
I've been on several forums and followed several steps to change the network status from public to private, and I've disabled the VPN to see if that helps but no joy.
What else can I do to get a stable internet connection back - short of deleting AVG?
Hello Dan,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with Wi-Fi as its being interupted after upgrading the package to AVG Ultimate. We will check and help you to resolve it.
Every time you connect to a new network, Enhanced Firewall detects if the network is private or public, and automatically applies the relevant settings below:
Private networks (such as your home or work network) require a lower level of security, and are automatically marked as trusted. Each time you connect to a trusted network, Enhanced Firewall permits all communication within the network and applies a lower level of security to enable better connectivity.
Public networks (such as in a cafe or airport) present a greater security risk, and are automatically marked as untrusted. Each time you connect to an untrusted network, Enhanced Firewall blocks all incoming communication and applies a higher level of security to ensure your privacy and safety.
In case, if your Wi-Fi network not added under trusted list, you might face these kind of issues. So, please follow the steps below to add your network under trusted list :
- Open AVG Internet Security and select the Web & Email tile.
- Click Open above Enhanced Firewall.
- Select the Networks tab.
- Click Show settings next to the relevant network, then choose below option
- I trust this network: The recommended option for a private network. When you select this option, the network is marked as a Trusted network.
Kindly follow the steps and let us know if its help you. We are waiting for your response.