Mike, Have a look @ this new form link (https://support.avg.com/support_contact_form) to get chat/phone support. Otherwise,
When available, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond but please bear in mind that it's now the weekend.
AVG Guru
Hi Mike,
We are detecting all known variants of this malware however no security solution can provide 100% detection rate. If you have access to any suspicious files, websites, etc. we would like to kindly ask you to provide us with them through http://samplesubmit.avg.com form.
Thanks
Mike, Correction… In my previous posting the new form link should actually have been (http://support.avg.com/support_contact_form).
AVG Guru
Mike, Correction… In my previous posting the new form link should actually have been (http://support.avg.com/support_contact_form).
AVG Guru
Hi Mike,
We are detecting all known variants of this malware however no security solution can provide 100% detection rate. If you have access to any suspicious files, websites, etc. we would like to kindly ask you to provide us with them through http://samplesubmit.avg.com form.
Thanks