Will AVG show someone in my router or printer?

Hello Rebecca,

We are glad to help you.
We will check and help you with this issue.
We have sent you an email asking you to connect with our AVG free remote technician to check for virus and please reply to that email for further assistance.
Thank you.

Hello. Just before I bought AVG I used the free scan first because we found someone evidently from the neighborhood in the wireless printer when we connected to it.   We immediately   factory  reset  and  changed the name and password on the router. Is there a way to contact here privately to ask further questions. and not clutter up the forum with all the questions? AVG didn't find any hackers or viruses with the paid subscription but we want to make sure the computer is safe for using it. We are wondering if it could be missing something.

Thank you

 

 

Hello Rebecca,

We are glad to help you.
We will check and help you with this issue.
We have sent you an email asking you to connect with our AVG free remote technician to check for virus and please reply to that email for further assistance.
Thank you.