Hello Robert,
Thank you for contacting AVG Community Support.
We are really sorry to know that your system locked after restarting. We'll certainly check and help you out.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know if you can turn on your laptop?
Could you please confirm if the restart request is from AVG application or other application?
Did you have installed anyother antivirus application installed in your laptop?
If you can start the laptop and facing the same issue, please follow the steps in the following article: Troubleshooting a PC crash or blue screen error (BSOD) (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-blue-screen-crash&q=bsod&supportType=home)
Please let us know, if any of the above steps helped to resolve the issue.
Thank you and keep us updated.
Well, I think I finally succumbed to the bad guys? Twice I received what I thought was a valid pop-up from AVG (stupidly did not check the source since it looked official AVG and only asked to restart my computer to install AVG updates) I simply restarted my computer. Ever since then, it has been completely locked up. Has anyone experienced this scenario or heard of it? Thanks.
Hello Robert,
Thank you for contacting AVG Community Support.
We are really sorry to know that your system locked after restarting. We'll certainly check and help you out.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know if you can turn on your laptop?
Could you please confirm if the restart request is from AVG application or other application?
Did you have installed anyother antivirus application installed in your laptop?
If you can start the laptop and facing the same issue, please follow the steps in the following article: Troubleshooting a PC crash or blue screen error (BSOD) (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-blue-screen-crash&q=bsod&supportType=home)
Please let us know, if any of the above steps helped to resolve the issue.
Thank you and keep us updated.
Thank you for contacting AVG Community Support.
We are really sorry to know that your system locked after restarting. We'll certainly check and help you out.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know if you can turn on your laptop?
Could you please confirm if the restart request is from AVG application or other application?
Did you have installed anyother antivirus application installed in your laptop?
If you can start the laptop and facing the same issue, please follow the steps in the following article: Troubleshooting a PC crash or blue screen error (BSOD) (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-blue-screen-crash&q=bsod&supportType=home)
Please let us know, if any of the above steps helped to resolve the issue.
Thank you and keep us updated.