Win32:Malware-gen detected in rundll32.exe[15000]

Viruses & Threats
7

Hi Charlie,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.
If possible, could you please share us the screenshot of threat detected pop-up in order to check and help you further?
For taking a screenshot, please refer to this article: https://bit.ly/3QZFJrY
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

1

Hi…I'm not technical at all…so how do I solve this issue (see topic line)?  I looked in the community but the first 5 or 6 links were 2 yrs old or more and none had the solution to the problem.

Thank you in advance.

How do I attach a JPG file from my computer?  I don't have a URL

5

Thank you for providing us the info, Charlie.
Please try running the program update once to check, if it helps. 
Open AVG program - Menu - Settings - Update - Program update.

4

Thank you for sharing us the screenshot, Charlie.
Please let us know version of AVG that is installed on your computer (Open AVG - Menu - About). 
Also, let us know when (at what instance) you receive this notification. 
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.

2

Hi Charlie,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.
If possible, could you please share us the screenshot of threat detected pop-up in order to check and help you further?
For taking a screenshot, please refer to this article: https://bit.ly/3QZFJrY
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

3

User-added image

6

Hi,

AVG version = 22.8.3250
Virus definitions version = 220920-2
UI version = 1.0.674

I have recd the notification the last 3 times I logged in first thing in the morning.  Sunday, Monday and Tuesday (today) morning.  I thought it would go away but it is not, so I contacted you.

Updated AVG program as requested.

Thanks,
Charlie