Win32 malware-gen

Viruses & Threats
6

Hello Alan, 

We will check and help you to resolve it.

Please confirm the version of operating system installed in your device.
Also, let us know the version of AVG Internet Security installed. 
Please share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of the pop-up which you received.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

7

I have the same issue, OCControl.service.exe on my alienware today…  Have tried adding the path to the exceptions list (ensuring fie shield is ticked), no luck.  As well as re installing AWCC from Dell + reinstall of AVG with the usual reboots inbetween.  Nothing worked.  Actually considering dumping AVG for alternative software.

1

Hi,

I restarted my computer a few minutes ago and as soon as I unlocked it AVG pop ups came on to the screen regarding a threat Win32:malware-gen in XtuService.exe and the Alienware OC control service. Scanning my pc does nothing and the AVG pop ups keep appearing. When I try to open quarantine nothing appears.

What do I do?

2

Hello Alan, 

We will check and help you to resolve it.

Please confirm the version of operating system installed in your device.
Also, let us know the version of AVG Internet Security installed. 
Please share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of the pop-up which you received.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

3

I am running version 21H1 of Windows (build 19043.1288). Internet security is version 21.8.3202.

I think this is more likely to be an issue with OC Controls than malware. But I am not certain.

4

Thank you for sharing the screenshot, Alan.

To further look into this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

5

Greetings,

We've already replied to your original post.
Please keep up the conversation in your original post for quick & better assistance.
Thanks!