Hi Kim,
We'll certainly help with your concern.
On checking your AVG Account, you have two subscriptions for AVG Internet Security - Unlimited (2 years) valid till Sep 13, 2020 and AVG Internet Security (Multi-device) (1 user-2 years) valid till Nov 29, 2021.
Both the subscriptions can be activated on Mac devices. In this case, we can process full refund for recent AVG Internet Security (Multi-Device) charged on Nov 30, 2019 and use one subscription on your Windows, Mac and Android device.
I have emailed you the steps to install and activate AVG Internet Security on your Mac. Please check the email and follow the instructions.
Let us know if we can process refund for AVG Internet Security (Multi-device) (1 computer).
I have a license that allows additional computers to be added. I have a laptop and desktop with windows os. I just purchased an IMAC which doesn’t run on windows. Can I still add the new IMAC under the same license?
Kim, since both the subscription is compatible to activate on Mac devices.
As informed before, you can get full refund for recent charge for AVG Internet Security (Multi-device) and use AVG Internet Security - Unlimited valid till Sep 13, 2020.
If not, we can cancel the auto-renewal for AVG Internet Security - Unlimited and merge the subscription with AVG Internet Security (Multi-device) to extend the subscription validity.
Let us know how can we proceed further.