Hello Justine,
We certainly understand how frustrating it is to have to go through this, please accept my sincere and unreserved apology for any inconvenience this may have caused you. Upon checking your previous records it seems that your case has already been escalated to senior T3 level team and they are working on it. You will soon be contacted via email with the resolution. Thank you so much for understanding.
I have an expensive protection now as i have a new laptop alreadu with windows 10 installed.
For some reason (no one has given much of an explation as to why this is happening) i have had probably close to 20 hours of different types of support eg a numherr of the average technicians and when night after night they could not resolve my problem i waa then told that my case will ne sent to senior skilled staff and they will fix it. Senior skill staff work from 1 am too 10 am in the morning so its coming up to about 4 hours sleep that i have had in the last 3 days. I get told everry time afterr 4-5 hours and more that hte techs normal and senior skilled techs are unable at this stage to fix the problem. I have enquired that i would like an explaction as to why this is happening and get a range of responses from win 10 new program bound to have some bugs in it, to some techies saying they have never seen a omputer with mulitple issues like this hence we will show the logs to a higher skilled member and they will fix it. i always get the same email instrctions that
Hello Justine,
Thank you for contacting AVG.
We apologize for the inconvenience with AVG and also connecting with our remote session. We are sorry to inform you that at present we have senior LMI support only as below mentioned time frame. We request you to connect our free remote assistance service as a best way of resolving it.
A skilled senior AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience during the hours listed below, and you will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Please read the How does AVG Remote Support work article for more detailed information.
The remote connection service is available from Monday to Sunday during the following hours:
US Eastern Time: 11 AM - 8 PM
US Pacific Time: 8 AM - 5 PM
AU Eastern time: 1 AM - 10 AM
UK time: 4 PM - 1 AM
To take advantage of this service, simply request the remote connection by following these steps:
- Visit the AVG Remote Support website.
Note: The page does not support mobile devices. Please open the link on the computer with the issue. - Fill in the short form. Your Case number is: 02805397
- Click Connect to an expert. A remote support file will be downloaded.
- Run the downloaded file.
- Use the opened window to chat with the AVG technician.
This has been sent to me EVERY time i have disconnected the remote access and arre assured that the higher up people will be in touch once they have a look at the logs.
I AM REALLY STARTING TO UNRAVEL I HAVE TRIED TO BE VERY PATIENT BUT MY COMPUTER HOLDS EXTREMELY SENSITIVE INFORMATION WHICH HAS NOW DISAPPEARED OF COURSE. i NEED THIIS RESOLVED ASAP
It is not acceptable, i am on disablity pension and spend alot of money making my computterr safe.
And just to top it off there was a number advertised as an affiliate of AVG and they could support problems/ AVG have stated that all of this tech support i will not be billed for but they keep telling me to folllow the same steps likke i havent already. So when i called the affiliate company they couldnt fix it of course and then informed me tha t my session with them would cost 120.00 That is when iasked for the tech for a numbe r to call that is actually a legitmate company he gave me a nimner of course that was too long and was bullshit. ecen thought i did question him
i have reported that company to the Fair tradomg act amd since then i have had 2 emails from them requesting that I CALL THEM AND PROVIDE MY PHONE AND DETAILS TO THEM what do they think i i am stupidl
i also told them the police will be involved iff they ever contact me again
does anyone have any idea what the hell i am supposed to do now?????
Hello Justine,
We certainly understand how frustrating it is to have to go through this, please accept my sincere and unreserved apology for any inconvenience this may have caused you. Upon checking your previous records it seems that your case has already been escalated to senior T3 level team and they are working on it. You will soon be contacted via email with the resolution. Thank you so much for understanding.